BATTLE LANTERN INCORPORATED
Information Technology Managed Service Provider
Battle Lantern Incorporated is an Information Technology Managed Services Provider specializing in providing quality personnel, technology and support services to the Federal and State Governments as well as commercial Health Care Systems.
INFORMATION TECHNOLOGY SCHEDULE 70
SERVICE DISABLED VETERAN OWNED SMALL BUSINESS
CALIFORNIA DISABLED VETERAN BUSINESS
ITIL BEST PRACTICES
Battle Lantern is a process-focused organization experienced in IT Infrastructure Library (ITIL) and Capability Maturity Model Integration requirements / processes. Combined with our infrastructure and domain experience, we can quickly customize standards based specific solutions that:
• Align Information Technology and Information Management services with overall business requirements
• Demonstrate cost reduction through the use of repeatable, measurable standard practices
• Improve customer satisfaction by providing consistently reliable support to the end users
Our focus is to provide our customers with the highest quality IT Business Service and Solutions. We stand behind our promise and seek to build long-term relationships based solely on customer satisfaction, while sustaining our reputation and integrity as an industry leader.
IMPLEMENTING NEW TECHNOLOGIES FOR TECHNOLOGY GROWTH
We provide a variety of Enterprise Management support services; ranging from Call Center Solutions and ITIL-based service desk operations to developing and managing complex networks and information systems for our customers’ entire enterprise. Our solutions focus on the strategic alignment of the business requirements of the organization and are designed to enhance and ensure intrinsic value to our customers.
• Help Desk & Call Center Solutions
• Network Design, Installation and Maintenance
• Installation and configuration of Routers, Switches, and Firewalls
• Wireless network design and installation
• Global network management support
• Desktop/server configuration standards management